qvynox™ / Support
Help with the finer details.
Contact our team before or after your purchase.
Last updated: October 20, 2026
Start a Conversation
Email service@qvynox.com or call +86 134 3052 1068. International calling charges may apply.
Support hours are 8:00 AM – 10:00 PM Daily, China Standard Time (UTC+8). Messages arriving outside these hours are reviewed during the next service period.
Before You Choose
Ask us about listed materials, measurements, fit, colors, care, headphone features, sunglasses specifications or checkout details. Please identify the product or include its page link.
Check the individual listing for compatibility and performance information. Appearance alone does not confirm a material, electronic feature or level of UV protection.
For an Existing Order
Include your order number, checkout email and a short explanation. For damage or an incorrect item, photographs of the product and packaging can help us review the issue. Keep the item and packaging while we provide instructions.
Contact us quickly about address changes or cancellations. Whether a change is possible depends on fulfillment progress.
Useful Information
Visit our FAQ, Shipping Policy and Return & Refund Policy.
The registered address below is a business address. Contact us for return instructions before sending merchandise there. Never email full card details, passwords or verification codes.