Privacy Policy

1. Who Is Responsible

Guangzhou Jinxin Trading Co., Ltd. operates qvynox.com and is responsible for the store's handling of personal information. Contact service@qvynox.com for privacy requests. This notice covers the storefront, orders and customer communications.

2. Information Involved

Depending on the features you use, personal information may include:

• Contact and delivery details, such as name, email, telephone, billing address and shipping address.
• Order records, purchased items, payment status, transaction references, delivery history and return correspondence.
• Messages, product-issue photographs and information you choose to provide to support.
• Account details where accounts are offered, and device or usage information such as IP address, browser, pages visited and cookies.

Information can come from you, your device, or services involved in payment, fulfillment and website operation. Payment providers process payment credentials; store records may contain limited payment identifiers.

3. Purposes and Legal Grounds

We use relevant information to administer purchases, take payment, arrange delivery, answer inquiries, handle returns, maintain records, protect the store and investigate suspected misuse.

Where a legal basis is required, processing depends on the purpose: performance of a purchase contract or steps requested before it, legal obligations, proportionate legitimate interests such as security, or consent where required. Optional marketing and nonessential tracking require the choices or consent prescribed by applicable law.

Required order details are needed to complete and deliver a purchase. Without them, we may be unable to fulfill the order.

4. Service Providers and Other Recipients

Relevant information may be disclosed to providers supporting hosting, checkout, payments, shipping, communications, customer support and website measurement. Advertising providers are involved only where those features are enabled and lawful requirements are met.

Disclosure may also be necessary to professional advisers, authorities under a valid legal requirement, or parties involved in a lawful business reorganization with appropriate protections. Some providers act under their own privacy notices for their independent services.

5. Cookies and Marketing Choices

Cookies or similar technologies may support cart operation, sessions, preferences, security and, where enabled, analytics or advertising. Use any available consent controls to manage optional categories. Browser controls can also restrict cookies, though shopping features may be affected.

Where processing relies on consent, you can withdraw it without affecting earlier lawful processing. Use an available unsubscribe or preference control, or contact us. Necessary order messages may continue.

6. Retention, Security and Transfers

Retention depends on the purpose, order or dispute status, applicable accounting requirements and legal limitation periods. Information should be deleted or anonymized when no longer needed, unless lawful retention remains necessary.

Appropriate technical and organizational protection is required for the information involved; no system is risk-free. We operate in China, and service providers may process information in other countries. Cross-border handling must follow applicable transfer rules and any required safeguards. Contact us for information relevant to your data.

7. Your Rights and Requests

Depending on applicable law, rights may include access, correction, deletion, portability, restriction, objection, withdrawal of consent, and opting out of covered data sales, sharing or targeted advertising. These rights have legal conditions and exceptions.

Email us with your request. We may need proportionate identity checks and will respond within the applicable deadline. Where recognized by law, authorized agents and required opt-out preference signals must be respected. You may also complain to a competent privacy authority.

The store is not directed at children. Contact us if you believe a child supplied personal information requiring special handling.

8. Changes to This Notice

Updates will carry a revised date. Additional notice or consent will be provided when legally required. Third-party websites linked from our store have their own information practices.