Return & Refund Policy

1. The Return Window

Request an eligible return within 30 days after receipt by emailing service@qvynox.com. Include your order number and what you would like us to review. This voluntary window does not shorten statutory withdrawal periods or remedies for faulty goods.

2. Change-of-Mind Conditions

For the voluntary return offer, keep items unused, unwashed, unaltered and complete, with supplied accessories and tags where applicable. Provide an order number or other purchase evidence.

Custom-made items or opened sealed goods may be excluded only where a lawful exception applies and was disclosed before purchase. No exclusion removes rights for defects or misdescription.

3. Arrange and Send a Return

1. Contact support with your request and purchase details.
2. Receive the applicable destination and packaging instructions.
3. Pack the item securely and retain postage or tracking evidence.

The registered company address is not automatically the returns facility. Request the correct destination first. This administrative step does not invalidate a timely statutory withdrawal.

4. Faulty, Damaged or Incorrect Goods

Tell us about the problem promptly. Photos can help, but their absence does not automatically remove legal rights. We will assess the remedy required in the circumstances, including repair, replacement, price reduction or refund where applicable.

We cover necessary return costs for a confirmed defect or supply error attributable to us where required. Do not discard an affected item before receiving instructions unless safety requires it.

5. Postage and Refund Handling

For ordinary change-of-mind returns, customers pay postage when that responsibility was lawfully disclosed. Any refundable original delivery charges are determined by applicable rights and the return circumstances.

We communicate the outcome after review and initiate any due refund without undue delay and within legal deadlines, normally to the original payment method. Your financial institution may take additional time to show the credit. Contact us if a refund appears overdue.

An exchange depends on stock and availability; contact us before sending an item for a different option.

6. Statutory Withdrawal and Consumer Rights

Where EU distance-selling withdrawal rights apply, you normally have 14 days after delivery to notify withdrawal and a further 14 days to return the goods, subject to lawful exceptions. Necessary inspection does not itself remove that right; excessive handling can affect value.

Applicable withdrawal refunds are due within 14 days of notification, including standard outbound delivery costs where required. We may withhold reimbursement until receiving the goods or return evidence where the law permits. Mandatory rights take priority over this policy.